We have too many bugs

Bug types and impacted environment

Cost of bugs illustration

How do I fix it?

In order to respond to the “too many bugs” claim, one needs to collect the data showing what bug types are surfaced, where are they discovered, and walk the way down the environments in order to find the bugs earlier, and with fewer regressions as possible.

Conclusion

You need to have metrics. You need to track which bug originated from what version, what was the bug type, where was it discovered, by what tool or (I hope not!) customer, and what measures are needed in order to prevent it from happening again in the future. Prevention deserves a post on postmortems, but that will be for another day

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